Dilip Mohapatra

Dilip Mohapatra

スピーカー | Speaker
Cognitive View, Director

Cognitive View monitors communication and collaboration channels to automate compliance, quality, customer experience, and conduct risk. It provides the necessary tools to create a customer-centric culture and risk-based supervision to reduce operational risk. Cognitive View has been recognized as RegTech100 globally, AIFintech 100, the best vendor solution for Managing Conduct Risk at the RegTech Insight APAC Awards 2021, and selected as a 2021 IBM Beacon Award Finalist. Below are some of the high-level functionalities:  Hundreds of conduct policies and behavioral patterns out of the box to support communication surveillance   Supports a variety of data sources, including video, text, and voice   Automate the supervision process for compliance, customer experience, complaints & conduct risk  Human in the loop function to support smooth operationalization within the organization   Incident & Breach reporting to support global regulatory requirements  Contact center analytics to ensure staff meeting quality, regulatory & disclosure requirements  Advanced complaints module to support early customer concerns identification and efficient complaints resolution  Supports remote working compliance with abuse detection for employee-related workplace misconduct  1LOD automation & conduct risk management for operational risk automation  Open API & Integration with hundreds of 3rd party systems, including MS Teams, Cisco WebEx, Zoom Certified & listed in major global marketplaces Support global regulatory requirements  
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